Complaints Procedure

If for any reason you feel dissatisfied with any aspect of our service you are entitled to make a complaint.

If you wish to register a complaint, please contact our Network provider Sanlam Partnerships Limited.

Sanlam Partnerships Limited Contact Details »

If Sanlam Partnerships Limited cannot settle your complaint about us, you may be entitled to refer it to the Financial Ombudsman Service ('FOS').

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at